Frequently Asked Questions

Below you’ll find answers to some of our most frequently asked questions about Sirione, our Style Adjusted™ approach, sizing, orders, shipping, returns, and more.

If you don’t find what you’re looking for, please reach out to hello@sirione.com. We’re always happy to help.

What is Sirione?

Sirione is a women’s fashion brand designed to give you more choice in how your clothes look and feel.

Through our Style Adjusted™ approach, select pieces allow you to personalize a key design detail—such as the neckline, sleeve, hemline, or proportion—from a curated set of options designed to preserve the integrity of the original silhouette.

Each piece is thoughtfully designed and made-to-order in New York.

Learn more about our Style Adjusted™ Approach.

Where is Sirione based?

Sirione is based in New York City. Our pieces are designed and made-to-order in New York, using premium fabrics sourced from mills around the world.

What does "made-to-order" mean?

Made-to-order means your Sirione piece enters production after you place your order. Rather than producing large quantities of finished garments in advance, we produce thoughtfully in response to demand.

This approach allows us to offer personalization while maintaining a considered approach to production and inventory.

How does Sirione approach production?

We believe in producing thoughtfully. Our made-to-order model allows us to produce in response to demand rather than maintaining large quantities of finished inventory.

We also prioritize quality materials and considered construction, with the intention of creating pieces designed to be worn and enjoyed beyond a single season.

Do you have physical stores?

Not yet. Sirione is currently available exclusively online. Join the Sirione Circle to be the first to hear about upcoming events, pop-ups, and future ways to experience Sirione in person.

Orders & Shipping

How long will my order take to arrive?

Each Sirione piece is made-to-order and typically arrives within 10–14 business days of purchase.

You’ll receive an update when your piece enters production and tracking information once it ships.

For more information, see Shipping & Delivery.

Where does Sirione ship?

We currently ship throughout the United States.

We look forward to offering international shipping in the future. Join the Sirione Circle to be among the first to know when international delivery becomes available.

How much does shipping cost?

We offer complimentary standard shipping on all U.S. orders.

Can I update my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible at hello@sirione.com with your order number and the updated address.

We’ll do our best to accommodate your request. Once your order has shipped, we may not be able to change the delivery address.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

You can also view your order status by signing in to your Sirione account and visiting your order history.

What should I do if my order doesn’t arrive or arrives damaged?

If your order is lost in transit or arrives damaged, please contact us at hello@sirione.com as soon as possible with your order number and any relevant details or photos.

Our team will work with you and the carrier to investigate and resolve the issue.

Returns & Exchanges

What is your return policy?

Eligible pieces, including those ordered with Sirione’s available personalization options, may be returned within 14 days of delivery for a refund to your original form of payment.

Returned pieces must be unworn, unwashed, unaltered, with all original tags attached and in their original condition.

See our Returns & Exchanges page for full details.

Can I return a piece that I personalized?

Yes. Pieces ordered with Sirione’s available personalization options are eligible for return. Returns must be initiated within 14 days of delivery, and pieces must be unworn, unwashed, unaltered, with all original tags attached and in their original condition.

See our Returns & Exchanges page for full details.

How do I initiate a return?

To initiate a return, sign in to your Sirione account and select the eligible order you would like to return. Return requests must be submitted within 14 days of delivery.

Once your return request is approved, you’ll receive instructions for returning your piece.

If you need assistance, please contact hello@sirione.com.

Do you offer exchanges?

We do not currently process direct exchanges.

If you would prefer another size, color, or available personalization option, please return your original piece and place a new order.

If you’re unsure which option is right for you, our team is happy to help before you reorder.

When will I receive my refund or credit?

Once your return has been received and approved, your refund will be issued to your original form of payment.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution.

Are sale items final sale?

Items specifically marked “Final Sale” at the time of purchase are not eligible for return.

Personalization, Fit & Care

What can I personalize?

Select Sirione pieces offer the option to personalize a key design detail, such as the neckline, sleeve, hemline, or proportion.

The available options vary by style and are thoughtfully considered as part of the original design. On each product page, you’ll see the personalization options available for that piece.

Explore our Style Adjusted™ approach to learn more.

How do I choose my size?

Sirione currently offers U.S. sizes 0–12 and XS–XL, depending on the piece. Each product page includes fit information to help you choose the right size.

You can also reference our Size Guide for body measurements. If you’re unsure which size to select, email hello@sirione.com and we’ll be happy to help.

Do you offer plus sizes?

Our current collection is available in U.S. sizes 0–12 and XS–XL, depending on the piece. We hope to expand our size offering as Sirione grows.

How should I care for my Sirione garment?

Care instructions vary by piece and fabric. Please follow the care instructions provided on the product page and the care label inside your piece.

Payments & Pricing

What payment methods do you accept?

We accept major credit and debit cards, along with additional payment methods available at checkout. All prices are displayed and processed in U.S. dollars (USD).

Press & Partnerships

Do you collaborate with creators or stylists?

Yes. We welcome opportunities to work with creators and stylists who align with Sirione’s aesthetic and point of view.

For collaboration inquiries, please contact hello@sirione.com with relevant details about your work or inquiry.

How can I contact Sirione for press inquiries?

For press inquiries, interview requests, imagery, or other media needs, please contact hello@sirione.com.

Contact & Support

How can I contact Sirione?

We’re here to help. For questions about sizing, personalization, orders, or anything else, please contact us at hello@sirione.com or through our Contact page.

We typically respond within one business day.

How can I share feedback or photos with Sirione?

We’d love to hear from you. You can share your feedback or photos with us at hello@sirione.com or tag @sirione.ny on Instagram.

Please note that tagging or sending us a photo does not automatically grant Sirione permission to use it in our marketing. We’ll contact you directly if we’d like to feature your content.